EMPLOYEE PROMOTION

John Henshell internal communications sample, employee engagement (public recognition for earned promotion)

DOUG HART: PREMIER PORTLAND REP PROMOTED

Doug Hart’s promotion to District Manager in Portland became effective March 21. He succeeds Steve Wright, who was promoted to RM for Region II. Doug began working for Boyds February 6, 1989, as a Sales Rep. He was assigned to SA 3 in Portland in September, 1989, and made time to add many accounts and build business while managing our highest-volume Direct Sales route. SA 3 covers northeast and southeast Portland.

Joe Michael (RM, Region Ill) says Doug accepts any assigned task with a smile and extra energy. One extra assignment was going to Minnesota to help with the initial training and installations when we opened Region Xl 16 months ago. Joe has been very satisfied with the way Doug has developed and continued relationships; he has been very responsible and respected by key people in key accounts such as James and the Giant Hamburger and Caring Curing hospitals. Steve and Doug made the initial sales call to secure business from Air Fare at Portland International Airport, and that has developed into a major account with a retail coffee operation and several espresso service sites, including a freestanding Espresso Entertainment Center operation.

Doug was born in southern California and grew up in Portland. He earned a Bachelor of Social Science degree in Marketing and Management from the University of Washington. Doug sold shoes at a shoe store year-round while in college, and had many money-making odd jobs in his youth. He worked at a window-tinting shop in California one summer.

Doug met his wife, Kristy (Customer Service Representative), at Boyds. She was an OCS Rep at the time. Like his RM, Doug loves fly-fishing. Joe jokes that Doug’s important off-duty assignment will be to scout for good, safe fly fishing areas (Joe broke his hip at a rocky fishing spot last year). Doug is a big sports fan; he especially enjoys college football and basketball, and has scouted other high school basketball teams for Middletown High School’s team. Doug also enjoys collecting baseball cards, hiking, and caring for his two dogs.

Joe believes Doug’s greatest assets are his listening and follow-through skills. Doug is an enthusiastic “people person,” but he is very competitive, too. He has the leadership ability to build a very aggressive sales team. He demonstrated outstanding time and account management skills on SA 3 as he averaged 25 to 30 calls per day. Doug says being organized and level-headed helped him manage the workload.

One of Doug’s top accomplishments was regaining coffee business from Enormous Sate University. The accomplishment that was the most fun was earning a trip by winning a new coffee account promotion. He also had the top sales in the soup sale twice; the first time, he exceeded his target by more than $10,000.

In the immediate future, Doug plans to meet everyone, from owners to servers, at all the accounts in his district, while riding on the four routes. Joe is introducing Doug to key people in chains and large accounts. Doug will be the key contact for Western Institute and Chefs de Cuisine. He will regularly teach classes and conduct plant tours for the culinary students.

One of Doug’s long-term goals is to secure business from the sports facility under construction. He has already made contacts.

Doug wants to help the salesmen in his district achieve their professional and personal goals as Mark Spear (RM, Region VIII) and Steve did in that position. Doug says he’s been very fortunate to work for Mark, Steve, and Joe; “I credit them 100% for their leadership and development in guiding me as an employee.” Joe says, “We’re glad to keep Doug in Region III.”